If your board turns on but the power button or Lightbar is blinking, it indicates an error code. If so, please count the number of flashes on the lightbar or power button.
A few common error codes are 3, 4, 6, 15, and 16 and if these were triggered by error, turning the board off and back on again should clear the error.
Error 3 indicates that the board is exceeding 100% battery capacity. Usually this happens when riding downhill while the battery is at 100%
Error 4 is an invalid start-up orientation. In order for the Onewheel to orient itself, it needs to be placed on the ground in the riding position when it is turned on.
Error 15 is a footpad engagement error. In order for the footpad sensor to be ready to ride, it must not be engaged while the board is powered on. If you are holding the sensor pad with your hand or stepping on it with your foot while you turn the board on it will give you an error 15 and the board will not activate. If you are still receiving this error with nothing pressed on the footpad, you can attempt to remove your footpad (with the board off) then turn it back on to see if the error clears when the footpad is removed. For guidance on how to remove your footpad, please contact our support.
Error 16 does not necessarily indicate an underlying problem with the board. Most of the time, power cycling the board (turning it off and back on again) will make the error go away. If the error 16 is constant, there may be an actual issue with your board. If this is the case, we’d recommend you send diagnostics and contact us so we can help you out.
If you are receiving a different error code and it happens every time you power the board on, please contact us so we can help you out.