Order Support

Questions Before Placing an Order

• Can I Pick a Different Maghandle Pro Color or Footpad When Purchasing a Onewheel?
• Can I Finance or Pay for an Order in Installments?
• Can I Test/Rent a Onewheel Before I Buy One?
• International Duties and Taxes
• My Order is Being Cancelled Immediately

Questions After an Order has Been Placed

• Can I Add An Item or Change My Order After it Has Been Placed?
• Can I Change a Color of an Item After the Order is Placed?

Questions After Receiving Your Order

• I Received My Order but Some Item(s) Are Damaged
• My Order Came and There is an Incorrect Item or Color

Shipping/Delivery Questions

• Shipping FAQ's
• When Will My Onewheel Order Arrive?
• Can I Change the Shipping Address After Placing my Order?
• What Are Hold Locations, and When Would You Ship There?
• I Never Received My Order Even Though the Tracking Number Says it was Delivered
• How Does International Shipping Work?

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Returns and Refunds

• What is Your Return Policy?
• When Can I Expect My Refund?