Soon after placing an order on Onewheel.com or Fxnctiongear.com, you will receive an order confirmation email, and shortly after that, your order shipment confirmation. The subject of the email will be "A shipment from order ###### is on the way"
If your order has shipped or if a tracking number has been associated with your order, we won't be able to modify your address. However, you may still be able to contact the courier to have the address changed.
For FedEx shipments, you can have your package redirected to a FedEx holding facility near you by following these simple steps:
If the tracking for FedEx says, 'Label Created', you will need to wait for FedEx to scan the package before redirecting the package to a hold location.
1. Enter your tracking number on the FedEx website
2. Select the "Manage Delivery" option located under the recipient address
3. Click on "Hold at Location" or "Deliver to another Address"
4. Either click "Continue as Guest" or sign into your FedEx account
5. Fill out the original address recipient information
6. Select the hold location that works best for you
7. Read and agree to the terms and conditions
8. Click submit
a. Once the hold location request is processed the tracking information should be updated within 24-48 hours. Don't forget you will need to bring your ID and tracking number when picking up the package. You can learn more about FedEx Hold at Location here. Please let us know if you have any other questions!
For UPS Shipments, follow these steps:
1. Sign up for a UPS My Choice Account on their website here
2. Follow the instructions on their website here.
For USPS Shipments, follow these steps:
1. You can have your package be held at a local post office for pickup
2. Visit the USPS Package Intercept Website