Your Future Motion warranty begins the date that your board ships from Future Motion, or the date of sale from an authorized Onewheel dealer.
Most Onewheels purchased directly from Onewheel.com or a certified Onewheel Dealer come with a limited 1 year or 2000km/1243 mile (whichever comes first) limited warranty on the board and Home Charger that comes with the board. Parts of the Onewheel subject to wear such as the installed tire, footpads, bumpers, and battery module are all subject to a 6 month or 1000km/622 mile (whichever comes first) limited warranty.
Onewheel GT S-Series, S-Series with Recurve Rails, and S-Series Rally and Rally XL Edition come with a limited 2 year or 2000km/1243 miles (whichever comes first) limited warranty on the board. The battery module and included Home Charger come with a limited 1 year or 1000km/622 mile (whichever comes first) limited warranty while parts subject to wear on the Onewheel including the installed tire, footpads, bumpers, and Maghandle Pro are all subject to a 6 month or 1000km/622 mile (whichever comes first) limited warranty.
For full terms of the warranty, please visit our warranty page here.
Issues that arise during the warranty period must be: (1) reported and (2) product must be sent in within the warranty period. Please contact Customer Support as soon as possible to best document and review your case and begin the evaluation process as soon as you detect an issue with your board.
Improper use, physical damage, water intrusion, tampering, or improper maintenance can directly affect the board's performance and functionality. Please note that this kind damage or tampering is not covered under your board's warranty.
At this time the only authorized repair facility is located in San Jose, California. If a board needs to be repaired as the issue cannot be resolved remotely, we will ask that the board is shipped to our San Jose repair facility to be diagnosed. We do understand that international shipping is costly and timely, however, it is important to have any technical issue addressed in-house at our authorized facility. Any unauthorized repairs, modifications, or alterations that cause damage to the board may void the warranty or result in a refusal of service.