A hold location is a places that packages can be delivered to and held for a certain period of time. All packages that contain Onewheel boards require a signature. If you are not able to accept a package during delivery hours, a hold location is a great alternative. Often, these are stores such as the UPS Store, FedEx Office, etc.
Packages delivered to these locations will require a valid form of ID for the package to be picked up.
While in transit, you can contact the shipper and request your package be routed to a local hold location for free.
Another time holding locations come into play is when we are not able to ship directly to you. Since our boards are classified as dangerous goods we have to abide by certain rules and regulations put into place. We will reach out to you if we are not able to ship to your door and provide the nearest hold location.