If you are struggling to place an order on our website on a mobile device we highly recommend placing your order from a computer for easier navigation.
If you are unable to complete an order while using a mobile phone, please make sure that you are on a secure network. There are some notable issues that can arise with placing an order on a mobile device, so we recommend paying attention to avoid any of the following situations that can flag your order for fraud.
The billing address does not match the shipping address
IP is likely a proxy connection
Long-distance between IP address location and the billing address
Billing identity does not match shipping identity
If your order is still being canceled, please try to place your order from a different device (preferably a computer) while connected to a secure network.
If your order is still being canceled, please contact our customer support team by contacting us. When contacting us, please do so with your last attempted order number and an additional (secondary) email address and phone number. We will submit your additional information to our fraud protection system partner and they will respond accordingly.
If approved, we will reply back to you to let you know when you can place a new order.