All of our products have a 30-day window to be returned when unused and in the original package.
Click here to see the policy on our site
When the item is returned, a restocking fee is applied after the product is evaluated and deemed suitable to return. If the item arrives and it is deemed not eligible for return in accordance with our return policy, we will return the item to you for an additional shipping cost.
The restocking fee is 15% of the product cost for accessories, a $30 flat fee per Onewheel Pint, $40 for Onewheel Pint X, and a $50 flat fee for Onewheel GT.
The restocking fee is 15% of the product cost for accessories, a $30 flat fee per Onewheel Pint, $40 for Onewheel Pint X, and a $50 flat fee for Onewheel GT.
Please note that if the item being returned is part of a bundle, the order would be updated to the next applicable bundle that the order qualifies for if any.
Returning an item from a bundle breaks the discounted bundle pricing, thus, any difference in the savings between the bundles will not be returned.
To return, please send the item to the following address, making sure to include your order number:
Returns Order# XXXXX
2250 Zanker Rd
Ste A
San Jose, CA 95131
Please include the original packing slip that you received with your order in the box for your return for any accessories. All items should be sufficiently packaged to make sure items are not damaged in transit. Upon receiving your shipment, it will be evaluated and then we will process a refund accordingly.
We recommend using a shipping service that allows you to track the package. Future Motion is not responsible for any attempted returns that do not arrive at our facility. If you believe your package has been delivered to our facility and has not been refunded within 48 hours, we recommend you contact us, and please provide any tracking information you have for the shipment to help us verify your shipment.