Onewheel and accessories are packaged separately to make sure they are not damaged in transit. This means that if you ordered a bundle, or have both a Onewheel and any accessory, your order will be shipped in two separate boxes.
Sometimes an order comprised of a Onewheel and accessories can ship up to 1-2 business days apart. If part of your order arrived the rest will usually arrive the same day or 1-2 business days later. We recommend checking your email for another tracking number to verify where exactly your order is and monitor it to finalize delivery.
If you did not receive all packages contained in your order and do not have tracking information for the remainder, please contact us so we can help.