If an item arrives damaged, we recommend checking the boxes it arrived in to note and photograph any damage to them to document how it happened. We also recommend you check that it is not scuffing or dust on plastic film. Many of our accessories ship with an extra layer of a plastic film to make sure they do not get scuffed or dirty in transit, and many times when an item appears damaged, it is actually the film that is designed to be removed before using the accessory.
If there is damage present after removing any disposable film of the accessory, please take pictures of the damage and contact us so we can get you taken care of!