Whenever attempting to connect a smart device to your Onewheel through, you should always be sure you have the official Onewheel App downloaded and up to date. You can find it on the Apple App Store - here, or the Google Play store - here!
Once you have the app installed and open with the board turned on, will appear in the ‘my boards’ section with the ID, OW######. The number will match the last 6 digits of your board's serial number which can be found etched into the bottom of the rails.
Please note that each Onewheel can only be paired to a single device at a time. If you wish to connect with a new device you need to open the app on the first device and select "disconnect". or the device needs to have bluetooth disabled or to be powered off before a new device can see the board.
Do not attempt to connect to the board via your device's Bluetooth settings as this will make it not visible to the Onewheel app. If the board is not showing up on the app, be sure that it is not already connected to a separate device or to your device through the device's Bluetooth settings.
If you still are unable to connect to the board via the app please contact us so we can help you out!