If your board turns on but the power button or Lightbar is blinking, it indicates an error code. If so, please count the number of flashes on the lightbar or power button.
A few common error codes are 4, 15, and 16 and if these were triggered by error, turning the board off and back on again should clear the error.
Error 4 is an invalid start-up orientation.
In order for the Onewheel to orient itself, it needs to be placed on the ground in the riding position when it is turned on. If it is not on the ground in the riding position and it is turned on (oftentimes folks will turn it on while they're holding it vertically), it will give you an error 4 and will not activate.
Error 15 is a footpad engagement error. In order for the footpad sensor to be ready to ride, it must not be engaged while the board is powered on. If you are holding the sensor pad with your hand or stepping on it with your foot while you turn the board on it will give you an error 15 and the board will not activate. If you are still receiving this error with nothing pressed on the footpad, you can attempt to remove your footpad (with the board off) then turn it back on to see if the error clears when the footpad is removed. For guidance on how to remove your footpad, please contact our support.
Error 16 does not necessarily indicate an underlying problem with the board. Most of the time, power cycling the board (turning it off and back on again) will make the error go away. If the error 16 is constant, there may be an actual issue with your board. If this is the case, we’d recommend you send diagnostics and contact us so we can help you out.
Go ahead and turn the board off, place it on the ground in riding position, and power it on again without touching the front footpad – you should be good to go!
If you are not getting an error code, please follow the instructions below to test your footpad:
We can check to see the health of your footpad’s sensors with the following test. Here's a short video to be used as an example:
Please turn on the board and apply pressure to each sensor (the two sides on the front of the footpad separated by a line) individually.
Keep in mind - When applying pressure to different areas of each side separately, the LEDs (red or white) on the front and back of the board should brighten.
In addition, there is a small Onewheel icon in the app that shows the sensors registering pressure.
When the sensor detects pressure, a small foot will show up and make a connection with the heel side, toe side, or entire pad. Using this icon, be sure that the sensor pads are registering pressure. I have included a photo of where to find the foot icon in the app.
If both sides are registering pressure, you're good to go! Step on the board with a balanced stance, making sure your foot is perpendicular to the line (or dots) down the middle of the footpad, and float on!
Be sure that you have close-toed shoes with a flat and hard sole. Flip flops and bare feet are not only a safety risk, they make it harder to engage the sensors.
If one or both sides of the footpad are not registering pressure, please include a short video of your footpad health test or of you trying to engage the board. Please make sure there's a phone in frame with the app open so we can see how the app responds to your pressure.
Attached to this article is a "Footpad Manual" for the Onewheel+ and the Onewheel+ XR and "Pint Footpad Manual" for Pint. Please use these documents to assist you in removing the footpad entirely. Once the footpad is removed and unplugged, you may reinstall it. Removing and re-installing the footpad may help with your footpads' ability to register pressure.
If you've removed the footpad, reinstalled it, and the footpad is still not registering pressure, please upload a video of your hand test here. Once you've done this, you can open a support case by contacting us and let us know you have uploaded a video.
Your video submission will be reviewed by a specialist. We’ll do our best to troubleshoot this remotely, and if needed, we can bring the footpad into our facilities to be evaluated. If you've sent a video and opened a ticket, a specialist will be getting back to you shortly.