If pressure is detected on the footpad with the rider detection area during startup; a "personal space' message may appear on your app. This is accompanied by a blinking error code with 15 flashes of the power button or Lightbar. If this was done in error it can be fixed by turning the board off, make sure the sensor pad is clear of any pressure, and turn the board back on. +
If the error continues to be triggered, there may be a problem with the footpad itself. If the grip tape has been damaged or modified, there is physical damage to the footpad itself, or the footpad is no longer covered under the 1000km/6 month warranty you can buy a new set of footpads for your specific model for Onewheel+XR or Onewheel Pint
If the footpad is still under warranty and is getting this error with no obvious cause, contact us so we can help you! We will ask you for:
- Full name and shipping address
- Proof of purchase from a certified dealer or Onewheel Order Number
- Pictures of the footpad
- A brief description of the problem