Improper use or maintenance can directly affect the board's performance and functionality. Please note that improper use or maintenance will not be covered under warranty. Improper care of the Onewheel can lead to product degradation and does not qualify as a manufacturing defect.
Manufacturing defects that arise and are reported within the warranty period will be addressed accordingly. Please be prepared to provide documentation clearly outlining any reported issue prior to shipping the board in for evaluation. Please contact Customer Support as soon as possible to best document and review your case and begin the evaluation process for any perceived manufacturing defects as soon as they appear. Failure to contact Future Motion within the warranty period or damaging the board in a manner that prevents Future Motion from assessing the manufacturing defect can affect the ability to provide a warranty repair.